Watch Out for Rogue Locksmiths: Cheap Adverts, Hidden Charges and the "Drill First" Approach
Most people only need a locksmith in an emergency. Whether you've lost your keys, snapped one in a lock, or found yourself locked out late at night, it's often a stressful situation where you need help quickly. Unfortunately, that sense of urgency can sometimes be exploited by rogue operators.
You've probably seen the adverts:
"Locksmith from £29"
"Cheap Emergency Locksmith"
"Local Locksmith - Fast Response"
While many locksmiths are honest, skilled professionals, some low-cost adverts can hide significant additional charges that only become apparent once someone arrives at your property.
Beware of Unrealistic Prices
A locksmith advertising an exceptionally low call-out fee may not tell the whole story.
Customers sometimes find that the final invoice includes unexpected charges for:
Emergency attendance
Out-of-hours work
Labour
Replacement locks
Specialist tools
Security upgrades
What starts as a cheap call-out can quickly become a much larger bill.
If the Drill Comes Out First, Ask Questions
Professional locksmiths are trained to use a variety of techniques to gain access with minimal damage wherever possible.
While drilling is occasionally necessary, it should not automatically be the first option.
A reputable locksmith will normally:
Assess the situation first
Explain the available options
Attempt non-destructive entry where appropriate
Discuss likely costs before carrying out work
If drilling is immediately presented as the only solution, it is reasonable to ask whether alternative methods have been considered.
Are They Really Local?
Some "local" locksmith websites are national call centres that pass work to subcontractors, often located some distance away.
Before agreeing to any work, consider asking:
Are you genuinely based locally?
What is your full call-out charge?
Could anything increase the price?
Will I receive a quotation before work starts?
Is drilling definitely necessary?
BBC Investigation Highlights the Problem
Concerns about rogue locksmiths are not just isolated complaints. The BBC has investigated reports of customers being attracted by low advertised prices, only to face significantly higher charges once work had begun. The investigation highlights the importance of checking credentials, confirming costs in advance, and understanding whether non-destructive entry methods have been considered before drilling is proposed.
Read the BBC article:BBC News: Rogue Locksmith Investigation
The article serves as a timely reminder that when you need help in an emergency, taking a few moments to choose a reputable professional could save considerable stress and expense.
Choose Trusted Professionals
At Tarka X SafeHarbour
, we are not locksmiths and do not carry out locksmith work ourselves. However, we regularly work alongside trusted local security and property professionals and understand the importance of using qualified, reputable locksmiths when specialist assistance is required.
If our clients need locksmith services, we are always happy to signpost them to established local professionals who offer transparent pricing, clear communication and a genuine commitment to customer service.
When it comes to your home or business security, professional advice and fair pricing should never be a gamble. Choose carefully, ask questions, and don't be afraid to get a second opinion before agreeing to costly work.
The Bottom Line
When you're locked out or facing a lock emergency, it's easy to make a rushed decision. Taking a few extra minutes to check reviews, confirm costs, and choose a reputable professional could save you significant stress and expense.
A trustworthy locksmith aims to solve your problem. A rogue trader may see it as an opportunity.
Need security advice, keyholding support, property checks or trusted local security assistance across North Devon? Tarka X SafeHarbour is here to help and can signpost you to reputable local professionals when specialist services are required.
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